Blog Post

Should Suppliers Retail?

  • by Gus Marshall
  • 11 Apr, 2019

A comment on the debate of suppliers selling their products.

Whilst this is no new topic to many other industries, there is an ongoing debate amongst the footwear industry as to whether it is right for suppliers to step into retailer’s shoes (excuse the pun) and sell directly to the consumer by way of retail stores or online presence.

  Whilst it would be apt to blame Brexit for the hype around the issue, the reality is suppliers have had their own shops for a long time Clarks being a prime example. So, is it fair to a retailer who has built up a business for that supplier to then have competition on their doorstep or online from the suppliers themselves? On the face of it no would be the immediate answer, of course it’s not fair, but is it fair that a brand that offers a collection of 200 plus options has its presence limited in towns or cities by retailers who may buy between 10-30 options? IF it were as simple as looking at a map, realising that suppliers have poor distribution in a certain area and then opening a shop, we wouldn’t have much of a problem…but there is most likely a valid reason as to why there is poor distribution.

   So the natural decision is to look at where you have good distribution – obviously there is a customer for their brand maybe they would benefit from seeing more of the range?

    I would stick my neck on the line and say most people would prefer (if they could) to shop local. So, if a retailer is doing its job right; prioritising customer service, ensuring they have a collection of shoes that suits their customer, having a clean and tidy shop then it shouldn’t matter if a supplier opens in the town because the customer that is buying that brand will continue to shop with their local retailer -generally speaking. However, one bad shopping experience and the loyal customer is open to new horizons. Is that the suppliers fault? – This is all well and good UNTIL the supplier who has opened his shop in good faith struggles, because the retailer is doing their job and the predicted footfall is none existent, then we come into the price war. Who can offer the best price!!!

    The margins that retailers have to work on to be competitive is in my personal opinion criminal. Once they have paid the suppliers, government, landlord, electricity, gas and water board, wages there is quite frankly very little left in the pot. With the growth in online shopping, add affiliates, post & packaging, marketing, PPC, SEO’s etc. etc. those margins get squeezed even more. So, for the supplier up the road who have more flexible margins to start with, to then slash prices in order to entice customers instore, naturally a price war ensues both vying to make their customers the happiest…margins slashed, retailer goes out of business because they can’t compete…game over.

    The same story is happening online. So, what is the answer?


by Gus Marshall 30 May 2023
Shoes are more than just accessories; they reflect our personal style and complete our outfits. To ensure your cherished footwear retains its charm and lasts longer, proper shoe care is paramount. In this comprehensive blog post, we'll explore practical techniques for cleaning and maintaining different types of shoes, guaranteeing their longevity.

1. Understanding Your Shoe Materials:
Every shoe material demands specific care approaches. Familiarize yourself with the care requirements for each type, such as leather, suede, canvas, and synthetic materials. By knowing the do's and don'ts, you can avoid unintentional damage to your beloved shoes.

2. Consistent Cleaning:
Regular cleaning is the key to keeping your shoes fresh and preventing dirt buildup. Begin by gently eliminating loose dirt or debris using a soft brush or cloth. For a more thorough cleaning, opt for mild soap or specialized shoe cleaners designed for the specific material. Carefully scrub the surface, focusing on stains and problematic areas.

3. Leather Love:
Leather shoes are timeless, but they require proper care to preserve their quality. Use a damp cloth or sponge to clean leather shoes and deal with persistent stains using leather cleaner or mild soap. After cleaning, nourish and safeguard the leather by applying a conditioner. This prevents dryness and cracks, ensuring the leather's longevity.

4. Suede and Nubuck Delicacy:
Suede and nubuck shoes demand a gentle touch as they're prone to scuffs and stains. Revive their charm by utilizing a soft brush or suede eraser to remove dirt and restore the material's nap. For stains, trust specialized suede cleaners or a vinegar and water mixture. Conclude the process by brushing the shoes to revive their plush appearance.

5. Caring for Canvas and Fabric Shoes:
Canvas and fabric shoes are beloved for their versatility and comfort. Start by removing laces and insoles (if possible). Hand wash or machine wash them (if advised by the manufacturer) using a gentle cycle and mild detergent. Ensure they air dry entirely before reassembling.

6. Show Some Sole Care:
Don't overlook the importance of sole care. Scrub the soles meticulously with a toothbrush and soapy water to eliminate dirt and debris. Persistent stains may require specialized sole cleaners. Regular cleaning prevents dirt transfer and preserves the overall cleanliness of your shoes.

7. Storage Solutions:
Proper storage is vital for maintaining shoe shape and condition. Invest in shoe trees or stuff them with tissue paper to retain their form while not in use. Keep shoes in a cool, dry place away from direct sunlight to prevent color fading and material damage. Consider utilizing shoe bags or boxes to safeguard them from dust and moisture.

8. Waterproofing and Protective Measures:
Enhance your shoes' resistance to water and stains by applying a suitable waterproofing spray or protector. This extra layer of protection helps safeguard against moisture, spills, and environmental factors that can cause damage.

Conclusion:
With proper care and attention, you can keep your shoes in exceptional condition, preserving their appearance and durability. By following these tips, you'll be equipped to clean, maintain, and store your shoes appropriately, extending their lifespan and relishing their stylish presence for years to come. Remember, each shoe type may have specific care instructions, so consult the manufacturer's guidelines for the best outcomes. Happy shoe care!
by Gus Marshall 30 May 2023
Retail spaces have evolved beyond mere transactional environments. Modern retailers recognize the importance of creating immersive and engaging experiences for customers. One such concept that has gained significant popularity is the "Theatre of Retail." In this blog post, we will delve into the world of theatrical retail, exploring its significance, key elements, and how it enhances the overall shopping experience.

1. Setting the Stage: Creating a Captivating Ambience
Theatre of Retail begins with the environment. Retailers design their stores to evoke a specific mood or theme that resonates with their brand and target audience. Thoughtful lighting, carefully curated music, and appealing scents all contribute to setting the stage and immersing customers in a unique atmosphere.

2. Visual Merchandising: Designing Scenes that Inspire
Just as a theatre production captivates with its visuals, retailers utilize visual merchandising to create captivating scenes. Carefully arranged displays, creative product placements, and eye-catching window displays draw customers in, arousing curiosity and encouraging exploration

3. Customer Engagement: Encouraging Active Participation
Theatre of Retail invites customers to actively participate in the shopping experience. Interactive elements such as digital screens, augmented reality, and product demonstrations bring products to life, allowing customers to engage and experience them firsthand. This involvement elevates the shopping journey from passive observation to active participation.

4. Storytelling: Weaving Narratives around Brands
Every great theatre production tells a compelling story, and retailers have embraced this concept by infusing narratives into their brand experiences. From the store layout to product displays, storytelling plays a vital role in creating an emotional connection with customers. Brands communicate their values, history, and unique selling points, effectively transforming their products into characters with their own stories to tell.

5. Exceptional Customer Service: Delivering Stellar Performances
In the Theatre of Retail, customer service takes center stage. Sales associates are trained to deliver exceptional performances, embodying the brand's persona and providing personalized assistance. From knowledgeable product recommendations to friendly interactions, outstanding customer service ensures that customers feel valued and leaves a lasting impression.

6. Surprise and Delight: Unforgettable Moments
Just as live performances often include unexpected elements, retailers incorporate surprise and delight moments to create memorable experiences. This can involve exclusive pop-up events, limited-edition releases, or personalized surprises that go beyond customers' expectations. These moments create a sense of excitement, fostering a loyal customer base and generating positive word-of-mouth.

7. Social Media Integration: Extending the Experience Beyond the Store
The Theatre of Retail extends beyond the physical space. Retailers harness the power of social media to amplify the experience and encourage customers to share their journey. Engaging campaigns, user-generated content, and immersive online experiences build a community around the brand, extending the reach and impact of the theatrical retail concept.

Conclusion:
The Theatre of Retail has revolutionized the shopping experience, transforming retail spaces into immersive environments that captivate and engage customers. By carefully curating ambience, employing visual merchandising techniques, encouraging active participation, and delivering exceptional customer service, retailers create unforgettable moments that leave a lasting impression. Embracing the Theatre of Retail concept allows brands to differentiate themselves, forge deeper connections with customers, and turn shopping into an extraordinary and memorable performance.
by Crosby Shoe Agencies 16 May 2020
An update as to how we plan to conduct our SS21 sell in
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